We pack and dispatch orders Monday to Friday. Every parcel goes out on a tracked Royal Mail service, and we'll email you the tracking link as soon as it's on its way.
UK delivery (including Jersey and Guernsey)
Standard delivery: £3.75
Free standard delivery on orders of £40 or more
Orders are processed within 1–2 working days, then delivered within 2–3 working days.
European delivery
Ireland, France, Germany, Denmark and Monaco: £9.55
Other EU countries: £12.65
Rest of Europe, including Norway, Switzerland and Iceland: £13.90
Delivery times vary by country. You can follow your parcel with the tracking link.
Orders sent outside the UK may be charged import VAT, duties or fees by the destination country. These are paid by the recipient and aren't included in our prices or shipping costs.
Christmas
We close for the festive break and start dispatching again on Monday 18 January 2027. You're welcome to order in the meantime, and we'll send it out as soon as we're back. We'll confirm our last dispatch date before Christmas here soon.
Missed deliveries
If no one's home, Royal Mail will leave a card explaining how to rearrange delivery or collect from your local delivery office. Uncollected parcels are returned to us. We can then resend yours if you cover the new postage, or refund the products, excluding the original delivery charge.
Please check your address
Make sure your delivery address is correct at checkout. We can't refund parcels that are lost or undeliverable because of an incorrect address unless they come back to us. We also can't be responsible for parcels left in a safe place you've asked the courier to use.
Still waiting?
If your order hasn't arrived within 7 working days of dispatch, email soulandsoaphelp@gmail.com and we'll look into it for you.
