HOW DOES SUBSCRIBE & SAVE WORK?
Pick your bars, choose how often you'd like them, and we'll send them on that schedule. You save 10% on every subscription order, and you can swap scents, change your timings, skip a delivery or cancel from your account. Easy!
WHICH PRODUCTS CAN I SUBSCRIBE TO?
Most of our shampoo bars, plus our Shine On Conditioner Bar. You can easily spot which ones by looking for the Subscribe & Save option on the product page.
HOW OFTEN WILL MY BARS ARRIVE?
You choose! Every 1, 2, 3 or 4 months. If you've joined with our £1 first bar offer, you can choose every 2, 3 or 4 months.
HOW OFTEN SHOULD I GET A NEW BAR?
That depends largely on how often you wash your hair and how long it is. Each shampoo bar lasts around 40–60 washes, so as a rough guide: if you wash every day, go for every 1–2 months; every other day, every 3 months; twice a week or less, every 4 months. If you have long or thick hair, or share a bar, go for a shorter gap. Don't worry about getting it perfect though, you can change it at any time.
HOW MUCH WILL I SAVE?
10% off the regular price of every bar, on every delivery. Standard UK shipping (£3.75) is added to each order.
HOW DOES THE £1 FIRST BAR OFFER WORK?
Choose Subscribe & Save on Wild Coconut, Passion Fruit, Juicy Watermelon or Tropical Mango, and your first bar of each scent is just £1 instead of £7.99. Try one, or try all four! From your second delivery, your subscription carries on with the same bars at 10% off, on the schedule you picked.
CAN I GET MORE THAN ONE BAR FOR £1?
YES! You can have one bar of each scent for £1, so up to four bars on your first order. Any extra bars of the same scent are charged at the subscription price.
IS THERE A MINIMUM COMMITMENT?
ONLY WITH THE £1 OFFER. The £1 offer comes with a minimum of two deliveries: your £1 order and one more at the subscription price. After your second delivery you can skip, pause or cancel whenever you like. Our regular subscriptions have no minimum at all.
IS SHIPPING INCLUDED?
No, standard UK shipping (£3.75) applies to every order, including your first.
HOW DO I MANAGE MY SUBSCRIPTION?
Go to Manage subscriptions and log in with your email address. There's also a link in your subscription confirmation email. From there you can swap scents, change how often your bars arrive, skip or reschedule your next delivery, update your delivery address or payment card, and pause or cancel.
CAN I CHANGE MY SCENT?
YES! Swap to any shampoo or conditioner bar that's available on subscription, any time before your next order is processed.
CAN I SKIP A DELIVERY?
YES! If you've still got bars in the cupboard or you're going away, just skip your next delivery and we'll send the one after as normal.
CAN I PAUSE MY SUBSCRIPTION?
YES! Pause from your account and pick it back up whenever you're ready. Your scents, schedule and 10% saving stay just as you left them.
HOW DO I CANCEL?
You can cancel from your account at any time (or after your second delivery if you joined with the £1 offer). To stop your next order, please cancel at least [X days] before it's due. We'd love to know why you're leaving, but there's no pressure, and you're always welcome back.
WHEN WILL I BE CHARGED?
You pay for your first order at checkout. After that, payment is taken automatically on each renewal date using the card you subscribed with. [We'll email you a reminder X days before each order.]
WHAT IF MY PAYMENT DOESN'T GO THROUGH?
Don't worry! We'll email you so you can update your card details in your account. Your order will be sent as soon as payment is complete.
WHEN WILL MY ORDER BE SENT?
Subscription orders are processed on your renewal date and sent out just like any other Soul & Soap order.
WHAT HAPPENS OVER CHRISTMAS?
We close for a break from Christmas until mid-January. If a delivery is due during that time, we'll send it as soon as we reopen.
WHAT IF MY BARS ARRIVE DAMAGED OR DON'T ARRIVE?
Email us at soulandsoaphelp@gmail.com with your order number and we'll sort it out.
STILL HAVE A QUESTION?
Email us at soulandsoaphelp@gmail.com and we'll be happy to help.
